International Application Manager
Develop and maintain long-term, mutually beneficial customer relationships by understanding and translating business requirements, while providing support and guidance on day-to-day challenges.
Planon International is expanding and seeking an additional Application Manager. If you have experience in application support and are eager to join a flexible, international team that partners with leading global brands, we would love to hear from you!
As an Application Manager, your primary role is to deliver value by maintaining the application and providing expert support and guidance to customers on functionalities, processes, and new solutions. You achieve this by working closely with customers to assess and refine requirements, address inquiries and change requests, and develop and implement effective solutions.
No matter whether you are working on site with a client, from our office or at home, flexibility and teamwork is crucial.
Key Responsibilities
- Provide customer-journey consistency;
- Ensure continuous professional service and communication;
- Identify and challenge business requirements;
- Manage upgrade projects;
- Identify and follow through on upsell opportunities.
Profiel
A company is only as strong as its people, and our diverse international team is the driving force behind our success. To sustain this success, we are looking for someone who combines independence with teamwork, strong client-facing skills, and technical expertise. In this role, you will analyse requirements, deploy, and continuously enhance the Planon software solution for our customers.
Our ideal candidate meets the following criteria:
- A completed bachelor's degree;
- Proven support and/ or application management skills with a commercial attitude;
- Analytical, hands-on and customer oriented;
- Fluent in English and Dutch with excellent communication skills and German is a plus.
Ons aanbod
A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences. For this role we offer a competitive salary and the following benefits.
Join us on our journey to become the recognized world leader in Smart Sustainable Building Management software solutions. How we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.
Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
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No agencies, please. Only personal applications of principles will be considered.