Planon Field Services

Field Services Management | Integrated Facilities Management

Achieve outstanding performance with Planon facility and field services management solutions. Empower Field Services and Integrated Facility Management teams to act swiftly and deliver the right services at the right time for exceptional customer experiences, ensuring long-lasting customer satisfaction and loyalty.

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Planon Platform Solutions

Meeting the challenges of Field and Facility Management Service Providers

Introducing Planon Field Services
Planon Field Services is an end-to-end solution designed to optimise your field and facility service management. If you are a service provider this can help you streamline operations, enhance workforce engagement, and deliver greater value to customers.

A smarter approach to service management
Planon Field Services enhances the entire service life cycle—from contracting and planning to execution, monitoring, and billing—making it more efficient, scalable, and transparent.

BENEFIT FROM MARKET LEADING FIELD & FACILITY SERVICES SOLUTIONS

Transform your services delivery with effortless precision and unmatched efficiency

Planon helps mission critical technical, Hard-FM, and Soft-FM field and facility services teams leverage technology to deliver services that meet and surpass customer expectations.

The Planon open platform flexibly supports facility and field services platform with cutting edge innovations in Artificial Intelligence, IoT, and predictive analytics. Seamlessly integrate existing technology stacks, prepare for future innovations, and ensure services teams are always operating at their best with support from Planon professional services.

Drive your organisation to new heights with Planon

Simplify operations, cut costs, and speed up digital transformation for your field and integrated facility services.

Empower mission critical field and facility teams to realise a quicker time to mobilisation of contracts and operations.

Improve team collaboration and service efficiency with real-time communication and streamlined task management.

Deliver a complete customer experience with a solution that adapts to existing or future systems and preferences.

Boost field services and facility management operations with effective knowledge management and workforce integration for greater efficiency and scalability.

Achieve operational excellence and effortlessly exceed customer needs with an IoT and AI-enabled connected portfolio intelligence platform.

With Planon Field Services Management solutions, your teams can:

Flexibly deliver any combination of services your clients desire

Comply with customer policies, legislation, and global standards

Ensure working environments stay safe, healthy, and sustainable

Plan for your future service delivery needs

Comply with customer ESG objectives

Minimise financial risk and maintain high levels of service quality

What analysts say

CAPTURE DATA TO DRIVE JUST IN TIME ACTIONS FOR CUSTOMER SUCCESS

It’s all about providing the best experiences for your customers and your employees

A Planon Field Services solution is one of the many tools you can rely on to power your business. Our cloud-based integrated facility management and field services solutions integrate across all aspects of your services business with support for Hard-FM Technical Maintenance Services, Soft-FM Support services, Energy & Sustainability Services, and Space & Real Estate Services.

Our solution easily connects to your finance and HR systems or any of the many customer technologies that run and monitor HVAC, lighting, plumbing, security, conveyance, telecommunications, healthcare or other operational technologies that support your customers’ business. With a Planon intelligent solution, you can easily connect, share data, act, and report on all of the interactions which fuel your business success.

Field Services Management

Experience the power of a composable Field and Facility Services platform

Your business thrives when challenges are easily overcome and your field and facility services management tools support your growth. With Planon’s unique integrated platform, you have a solution that can help you overcome any current or future field services challenge to deliver the services your customers need, when they need them.

Main Process Domains

Mobile technician field services support

Provide field users with the information and mobile tools needed to efficiently and effectively deliver services.

Mobile Field Services

Subcontractor management

Excel at blended workforce management with subcontractor portals that provide access to assigned jobs for improved performance and contract management.

Financial risk management

Monitor financial metrics related to service delivery to ensure accuracy and make timely adjustments to ensure business success.

Data Capture & Management Services

Access platform services that make it easier to capture, connect, access, and manage data from a wide range of technologies from IoT, digital twins, smart buildings systems, and ERPs to AI and application specific point solutions.

Platform

Customer engagement

Solutions that enable easy customer onboarding and transparent communications via preconfigured forms, personalised web portals, and mobile apps.

Engagement app

Extensive back-office operations

Enable back-office users to monitor and manage the delivery of field and facility services while ensuring flexibility and quality control.

Mobile technician field services support

Provide field users with the information and mobile tools needed to efficiently and effectively deliver services.

Mobile Field Services

Subcontractor management

Excel at blended workforce management with subcontractor portals that provide access to assigned jobs for improved performance and contract management.

Financial risk management

Monitor financial metrics related to service delivery to ensure accuracy and make timely adjustments to ensure business success.

Data Capture & Management Services

Platform

Customer engagement

Solutions that enable easy customer onboarding and transparent communications via preconfigured forms, personalised web portals, and mobile apps.

Engagement app

Extensive back-office operations

Enable back-office users to monitor and manage the delivery of field and facility services while ensuring flexibility and quality control.

Mobile technician field services support

Provide field users with the information and mobile tools needed to efficiently and effectively deliver services.

Mobile Field Services

Subcontractor management

Excel at blended workforce management with subcontractor portals that provide access to assigned jobs for improved performance and contract management.

EFFICIENT AND EFFECTIVE SERVICES WITH A PLANON ACCELERATOR

Deploy and get up and running quickly to realise a faster time to value.

Our revolutionary software deployment process is designed to accelerate your ‘Time-to-Value’ and enhance your execution capabilities for greater client satisfaction. The

Planon Accelerator, with out-of-the-box predefined templates and an extensive library of standard business processes for field services and integrated facility management, enables you to hit the ground running. Our best practice mobilisation processes are coupled with a comprehensive mobilisation kit including e-learning to ensure a seamless deployment. Our dedicated mobilisation training support is here to guide you every step of the way. Experience a deployment process that’s not just efficient, but transformative.

Hyperautomation

What customers are saying about
Planon Field and Facility Services Solution

Maintenance professional in a safety vest and hard hat working on equipment in an industrial setting.

Planon is enabling us to be the differentiator among our competitors to offer a better service to our customer.

Mike Dove

Head of IT, Corrigenda Facilities Services

Lär dig merr

Engineer working on tablet by building inspection

We are delighted to partner with Planon, the world leader in real estate and facility management software. We believe that Planon’s platform will give us a competitive edge in the market and help us achieve our vision of becoming the leader in smart and sustainable services provision in the region. We are confident that Planon will provide us with the best-in-class solution and the support that we need to grow our business compliantly and satisfy our clients.

Mohammad Ilyas Khan

President, Tamimi

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Technician monitoring HVAC machinery via tablet in an industrial maintenance setting.

We wanted a system that would set the market standard for ticketing management, subcontractor management and customer engagement through a dedicated customer portal. Another important consideration was that Planon had solutions that Honegger’s customers were using. This meant that integration and data collection to support service delivery would be more efficient.

Matthias Peter

Head of Business Development, Honegger AG

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Planon is enabling us to be the differentiator among our competitors to offer a better service to our customer.

Mike Dove

Head of IT, Corrigenda Facilities Services

Lär dig merr

Mohammad Ilyas Khan

President, Tamimi

Lär dig merr

Professional Services

Planon offers a series of services that create a foundation of support for organisations during the implementation and the full solution lifecycle. With these services, Planon brings essential knowledge and experience to help you effectively utilise your Planon solution. At the same time, these services reduce the Total Cost of Ownership (TCO), increase the flexibility in use, and make your Planon software scalable.

Review, analyse, and advise you on designing efficient business processes.
Support you in creating business cases and Return On Investment (ROI) scenarios.
Guide you in the implementation of specific market standards.

Fine tune the Accelerator best practice to your specific needs.
Help you to configure additional processes, reports and KPIs.
Configure web services or XML based system integration.

Offer standard or customised classroom training for all user roles.
Provide generic and solution specific E-learning courses.
Combine classroom training with E-Learning so that you benefit from blended learning.

Helps you to manage and stay in control during the implementation.
Uses proven methodologies such as Prince2.
Ensures project delivery on time and on budget.

Includes extensive global support by telephone or e-mail.
Offers the option of Premium Support that extends your Service Level.
Offers optional worldwide 24/7/365 support.

Ensure alignment with future change through Functional Management.
Benefit from accurate data sets and software through Application Management.
Enjoy guaranteed continuity of IT infrastructure through Technical Management.

Use Planon’s Customer Connect platform for software downloads, information and FAQs.
Explore, meet and learn from the global Planon community.
Easily share your experience with other peer organisations.

Benefit from a secure Cloud Service based on Amazon Web Services technology.
Benefit from automated installation of software updates and new releases.
Remove the worry of infrastructure, backups and system maintenance.