This page identifies the Sub-processors used by Planon in the execution of the agreement, describes the details of the sub-processors, what services they provide to Planon and (if applicable) the location of the services.
We will update this page periodically to add or remove the Sub-processors used. Changes that affect the security and/or privacy with regard to the services purchased will be communicated to you in accordance with the applicable DPA.
Sub-processors applicable to all Planon Services
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Planon B.V. | Planon Affiliate | Support Services | The Netherlands |
| Planon Shared Services B.V. | Planon Affiliate | Support Services | The Netherlands |
| Planon International B.V. | Planon Affiliate | Support Services | The Netherlands |
| Planon Software Development B.V. | Planon Affiliate | Support Services | The Netherlands |
| Planon Software Services Pvt Ltd | Planon Affiliate | Support Services (under "Standard Contractual Clauses") | India |
Sub-processors specific to the Planon Live SaaS application
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Amazon Web Services EMEA Sarl and its affiliates (1) | Data Centre | 3rd Party Hosting if "Cloud Services / SaaS" is agreed upon | Frankfurt am Main (Germany), US West (Oregon), USA US East (N. Virginia), USA Canada (Central) Asia Pacific (Singapore) Tokyo (Japan) London (United Kingdom), Asia Pacific (Sydney) |
| Microsoft Ireland Operations Ltd (1) | Data Centre | 3rd Party Hosting if "Cloud Services / SaaS" is agreed upon | Amsterdam, Netherlands |
(1) The location of the customers environment is determined together and agreed upon in the Planon Order Form (POF).
Sub-processors specific to the “Planon IoT” software
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Microsoft Ireland Operations Ltd. | Data Centre | 3rd party Hosting | Microsofts datacenterregion i Västeuropa, Amsterdam, Nederländerna och Dublin, Irland. |
Sub-processors specific to the “Reaforce, Reaturn Asset Management and Reaturn Valuation Management” software
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| SLTN | Data Centre | 3rd party Hosting | Main in Data Centre of Dataplace, Groenekan, Netherlands; Backup in Data Centre of Dataplace, Waalwijk, Netherlands |
Sub-processors specific to the “Reasult Projects and Financial Planning & Analysis” software
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Microsoft Azure | 3rd Party Provider | 3rd party Hosting | Main in Data Centre in the Netherlands; Backup in Data Centre in Ireland |
Sub-processors specific to the "Planon Connect for Analytics" connector
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| MongoDB ltd (1) | 3rd Party Provider | 3rd Party Hosting | 3rd Floor, 3 Shelbourne Buildings, Ballsbridge, Dublin 4, Ireland |
(1) Within the same location as the Planon Universe Application of the customer. MongoDB Ltd does not have access in any way to the data of Planon’s customers.
Sub-processors specific to the "Planon essentialsFM" SaaS Application
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Planon GmbH | Planon Affiliate | Support Services | Wilhelm-Leuschner-Straße 79, D-60329 Frankfurt am Main, Germany |
| Continum AG | Data Centre | 3rd Party Hosting | Bismarckallee 7b-d, D-79098 Freiburg, Germany |
Sub-processors specific to the SamFM Application
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| CLARANET | Data Centre | 3rd Party Hosting | 18-20 rue du Faubourg du Temple, 75011 Paris, France |
Sub-processors specific to the mobile app "Smart'Sam"
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Movilizer GmbH | 3rd Party Provider | - | Data centre of Amazon, Frankfurt am Main, Germany |
Sub-processors specific to the "bison.box" SaaS Application
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Microsoft Deutschland GmbH | Data Centre | 3rd party Hosting | West Europe Data centre region of Microsoft, Amsterdam, Netherlands and Dublin, Ireland |
| Intreal Solutions GmbH | Data Centre | 3rd party Hosting / System provision | Ferdinandstr. 61, 20095 Hamburg, Germany |
| Cornel Advisory GmbH | 3rd Party Provider | Consultancy Services | Große Spillingsgasse 4-8, 60385 Frankfurt am Main |
| msg for banking ag | 3rd Party Provider | 3rd party Components | Amelia-Mary-Earhart-Straße 14, 60549 Frankfurt am Main |
| Propport data GmbH | 3rd Party Provider | Consultancy Services | Köpenicker Chaussee 4, 10317 Berlin |
| Wrike, Inc. | 3rd Party Provider | Support Services | Europe Data centre region of Wrike, Amsterdam, Netherlands |
| Zendesk Inc. | 3rd Party Provider | Support Services | Europe Data centre region of Zendesk |
Contact us
If you have any further queries, please contact us by email at privacy@planonsoftware.com or write to us at the following address:
Planon International B.V.
Postbus 38074
6503 AB Nijmegen
The Netherlands