Sub-processors
This page identifies the Sub-processors used by Planon in the execution of the agreement, describes the details of the sub-processors, what services they provide to Planon and (if applicable) the location of the services.
We will update this page periodically to add or remove the Sub-processors used. Changes that affect the security and/or privacy with regard to the services purchased will be communicated to you in accordance with the applicable DPA.
Sub-processors applicable to all Planon Services
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Planon B.V. | Planon Affiliate | Support Services | The Netherlands |
| Planon Shared Services B.V. | Planon Affiliate | Support Services | The Netherlands |
| Planon International B.V. | Planon Affiliate | Support Services | The Netherlands |
| Planon Software Development B.V. | Planon Affiliate | Support Services | The Netherlands |
| Planon Software Services Pvt Ltd | Planon Affiliate | Support Services, (only after permission of customer and under de “Standard Contractual Clauses”) | India |
Sub-processors specific to the Planon Universe SaaS application
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Amazon Web Services Inc and its affiliates (1) | Data Centre | 3rd Party Hosting if "Cloud Services / SaaS" is agreed upon | Frankfurt am Main, Germany US West (Oregon), USA US East (N. Virginia), USA Canada (Central) Asia Pacific (Singapore) London, United Kingdom |
| Rackspace Benelux B.V | Data Centre | Support Services | London, United Kingdom |
(1) The location of the customers environment is determined together and agreed upon in the Planon Order Form (POF).
Sub-processors specific to the "Planon Mobile Field Services" software
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Movilizer GmbH | 3rd Party Provider | -- | Data centre of Amazon, Frankfurt am Main, Germany |
Sub-processors specific to the "Planon Connect for Analytics" connector
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| MongoDB ltd (1) | 3rd Party Provider | 3rd Party Hosting | 3rd Floor, 3 Shelbourne Buildings, Ballsbridge, Dublin 4, Ireland |
(1) Within the same location as the Planon Universe Application of the customer. MongoDB Ltd does not have access in any way to the data of Planon’s customers.
Sub-processors specific to the "Planon essentialsFM" SaaS Application
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| Planon GmbH | Planon Affiliate | Support Services | Wilhelm-Leuschner-Straße 79, D-60329 Frankfurt am Main, Germany |
| Continum AG | Data Centre | 3rd Party Hosting | Bismarckallee 7b-d, D-79098 Freiburg, Germany |
Sub-processors specific to the SamFM Application
| Name of Entity | Entity Type | Service Provided | Location |
|---|---|---|---|
| CLARANET | Data Centre | 3rd Party Hosting | 18-20 rue du Faubourg du Temple, 75011 Paris, France |
Contact us
If you have any further queries, please contact us by email at privacy@planonsoftware.com or write to us at the following address:
Planon International B.V.
Postbus 38074
6503 AB Nijmegen
The Netherlands