"We can significantly improve our processes in all locations thanks to this solution, guaranteeing a consistent and professional market presentation. This ultimately produces better services at lower costs."
Daniel Zawadzki - Project Leader at RGM
Collect and manage work requests
The solution automatically collects work and activities that are generated from a wide range of sources. These include customer contracts, the customer portal, assets and planned preventative maintenance schedules, the service desk, health and safety regulations, or any connected external system such as BMS. To optimise planning and execution, each activity is labeled with information such as priority, type of work, skills needed, default time spend, and costs.
Assign and dispatch work orders
Based on preset configurations, the solution can dispatch work automatically and immediately to the right resource or subcontractor. For other work, the solution supports multiple resource planning tools, each with its specific resources and types of work. Planners can analyse resource skills and capacities, check availabilities, and allocate work to team members with a simple drag and drop. In the case of special or mass resource scheduling, the solution integrates with external scheduling engines.
Monitor work performance and communicate updates
Engineers and subcontractors can access allocated work in multiple ways by using the full solution via the web or the specialised mobile solution. During execution, the workforce is supported with immediate access to work order details, material handling, stock management and time registration. In addition to correct billing, this allows precise performance monitoring on contractual agreements and processing efficiencies. Once the work is finished, online questionnaires collect customer feedback on perceived quality.