Customer service is a vital part of any thriving business. As part of our Customer Services team, you will guide our clients through the optimisation process using our best practices. Happy clients make for a happy company.
Three things about Roan
I’m Roan, 32 years old and I’ve been part of the Planon family since 2014.
Straight from university I joined Planon’s Trainee program and learned a lot about the company. Planon gave me the opportunity to develop myself, and currently I’m managing 20 services colleagues and over 150 customers. Every day is different, and sometimes challenging, but together we get the job done.
Give me a challenge and I’ll go for it. Whether it’s downhill mountain biking from the ‘death road’, or climb a 6,088 meter mountain in Bolivia. Don’t let the lack of experience stop you from doing new things, as long as you enjoy the ride. Love to travel over the world and discover wonderful new places.
In my free time, I like to play tennis or go for a run. Together with my brother in law and mother (62 years old), running became a family activity. Don’t be fooled by her age, she’s one of the top runners in her age category!
A few of our great customers
Customer Services vacancies
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Manager Services Belgium
Are you ready to lead a fun and energetic team? As a Manager Services, you will be at the helm of our Services team based in Mechelen, driving client projects and expanding our business with the support of the Belgian project team. The Manager Services is responsible for a services team within a Business Area. The successful candidate will focus on the successful implementation of our solutions and performance of life-cycle services for customers in the specified area, respecting the defined solution matrix, within scope and budget. The Manager Services will enable each team member’s potential to grow in his or her role and coach them towards professional success.
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Implementation Consultant (Key Account) - Belgium
"This specific vacancy is for our biggest customer in Belgium where working on site (Brussel area) is needed for a minimum of two days a week, the other days it is possible to work from home or from our office in Mechelen."
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Data Engineer
Together with Giovanni, our data engineer, you will ensure our data platform functions effectively and gathers data from various source systems. This platform enables another team to create reports that provide valuable insights for our internal stakeholders. By doing so, you foster collaboration and support informed decision-making.
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