Customer service is a vital part of any thriving business. As part of our Customer Services team, you will guide our clients through the optimisation process using our best practices. Happy clients make for a happy company.
Three things about Roan
I’m Roan, 32 years old and I’ve been part of the Planon family since 2014.
Straight from university I joined Planon’s Trainee program and learned a lot about the company. Planon gave me the opportunity to develop myself, and currently I’m managing 20 services colleagues and over 150 customers. Every day is different, and sometimes challenging, but together we get the job done.
Give me a challenge and I’ll go for it. Whether it’s downhill mountain biking from the ‘death road’, or climb a 6,088 meter mountain in Bolivia. Don’t let the lack of experience stop you from doing new things, as long as you enjoy the ride. Love to travel over the world and discover wonderful new places.
In my free time, I like to play tennis or go for a run. Together with my brother in law and mother (62 years old), running became a family activity. Don’t be fooled by her age, she’s one of the top runners in her age category!
A few of our great customers
Customer Services vacancies
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Lead Solution Director Field Services
We are at the leading edge of the innovative Smart Sustainable Building management market and are building comprehensive, market leading solutions for hard and soft services providers. Do you want to be responsible for the vision and success of our Field Services solutions?
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Technical Development Consultant UK
Brighton - Are you passionate about bridging the gap between client needs and technical solutions? Join us at Planon as a Technical Development Consultant and play a pivotal role in shaping the future of our client implementations.As a Technical Development Consultant, you work in a dynamic position where you build technical solutions on top of the standard software configuration based on the requirements that you get out of the conversation with your customers. The role of Technical Development Consultant really lies on the edge of both consultancy and software development. In this dynamic, client-facing role, you will act as the crucial link between our customers and our development team in India. You’ll gather and translate client requirements into detailed technical specifications, ensuring seamless communication and delivery. While the core of your work is client engagement, you will be leading the development, the actual coding and the creation of the solutions that you have discussed with your customers You will collaborate closely with colleagues in the UK, the Netherlands, and India to deliver high-quality, sustainable custom software solutions that enhance customer satisfaction. Your Responsibilities:
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